Return and Refund Policy

At The Great Offer, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our policy below for more details.

Returns

• You have 30 calendar days from the date you received your item to request a return.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Certain items such as perishable goods, intimate products, and gift cards cannot be returned.

Refunds

• Once we receive your returned item, we will inspect it and notify you about the status of your refund.

• If approved, your refund will be processed to your original method of payment within 7–10 business days.

• Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted (unless the return is due to our error).

Exchanges

• We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact us at support@thegreatoffer.shop.

Non-Returnable Items

• Sale items or clearance items cannot be refunded.

• Personalized or custom-made products are non-refundable unless defective or damaged.

How to Initiate a Return

To start a return, please email us at support@thegreatoffer.shop with your order number and details of the item you wish to return. Our customer support team will provide you with instructions.